Frequently asked questions
About cars, phones, payment and add-ons.
Can’t find an answer? Ask us with your car’s make, model and year.
About BoxStream
What is BoxStream?
BoxStream is an Android app that gives your car screen its own interface: open any app on your phone, split the screen, take calls, play music and follow directions, with touch on the car screen and sound through the car speakers.
Will it work with my car?
If your car has ever run Android Auto with a phone, wired or wireless, it will almost certainly run BoxStream. Not sure? Ask us with your car’s make, model and year.
What does my phone need?
Android 11 or later and a USB cable that carries data. No root needed.
Phones with Android 9 or 10 need to be rooted (Magisk, KernelSU).
Do I need Google’s Android Auto app?
No. BoxStream connects to your car by itself.
My phone already has Google’s Android Auto. What now?
Turn it off so it doesn’t compete for the car connection: Settings → Apps → Android Auto → Disable. If your phone won’t let you, open BoxStream → Settings → Support → Quick fixes and tap “Stop Google’s Android Auto”. See the setup guide.
Do I need to root my phone?
No. You just pair once with Wireless debugging, built into Android. Rooted phones skip pairing.
Xiaomi, Redmi and POCO phones also need “USB debugging (Security settings)” turned on in Developer options.
Do I have to pair every time I get in the car?
No. Pairing once is enough. Only redo it if the app asks you to, for example after resetting your phone.
Keys and payment
How do I pay?
By bank transfer with a VietQR code. Scan it with your banking app and the amount and reference are filled in. Keep the transfer reference (your order code) exactly as it is so your order is recognised.
How soon do I get my key?
Your order page shows the key as soon as payment arrives, usually within minutes. You can close the page and come back later with Find your order.
I’ve paid but there’s no key yet
Wait a few more minutes, as some banks report late. If it still hasn’t arrived, contact support with your order code and a screenshot of the receipt, especially if the transfer reference was wrong.
I closed my order page
Open Find your order in the same browser; your orders are saved there. On another device, enter the order code and secret code.
What if I change phones?
Contact support with your key and we’ll help you move it to your new phone.
What happens when my key expires?
Buy a new key for the duration you want. Lifetime keys never expire.
Add-ons
How do I buy an add-on?
Choose one on the Add-ons page, enter the key you use and pay. After paying, reopen the BoxStream app to start using it.
Do I lose days if I renew early?
No. The new time is added to what you have left.
Is the preview the same as in the car?
The preview simulates the add-on’s interface, layout and controls in your browser. Maps and directions in the preview use open map data; in your car, the Map add-on uses Google Maps on your phone.
Can one add-on be shared across keys?
Each add-on is bought for one key. With several cars or phones, buy it for each key.